I Got a Call From Microsoft Saying I Have a Virus – What to do? And is it true?
I GOT A CALL FROM MICROSOFT SAYING I HAVE A VIRUS
I Got a Call From Microsoft Saying I Have a Virus – Beware people! Do not fall for this SCAM!!! I can’t say it enough times: THIS IS A SCAM! Do not believe a word they say and hang up, period.
They call you and they say that they are from Microsoft or Google or Yahoo or some other big company and they scare you by saying you have viruses, errors on your computer. Then, they ask and guide you to click on a link or program so that they can initiate the connection with you.
After they connect to your computer, they show you bogus errors and make you think your computer has gotten infected and/or corrupted. They use several scare tactics (social engineering) and they lead you to buy their repair service and/or their firewall or antivirus protection software.
For your information, Microsoft does not know that you and I even exist and that we have a computer. Also, Microsoft or any other reputable company will not call you, never, never, EVER!
Many other times, this form of SCAM, will show as a pop up on your screen while you are surfing the Internet. You will see a live chat, an operator talking and a phone number to call. That is also not true and once again, is a pathetic attempt to catch you (phishing).
Their goal is to get money out of your pocket. They will bill you for their non-legit services under the pretense you have a virus. In reality, what they will end up doing, is install a virus or trojan into your computer; this trojan gets automatically activated every month, hence rendering you and your computer a slave of theirs.
It is so sad and disgusting at the same time. These thieves take advantage of your lack of knowledge about computers and they will literally rob you.
ENOUGH WITH WARNINGS
What to do then when you get a phone call like this? The answer is very simple: HANG UP!
What if it shows on your computer screen as a pop-up? Shut down the Internet, and if you are really paranoid like me :), unplug the Ethernet wire from the back of your computer or disconnect it from your WIFI. Run a scan with your antivirus, shut down and restart the computer.
However if you do end up clicking on it, or following their instructions, it will be too late for you, and now, be sure they are in control of your computer, 100% and without your awareness.
If that is the case, call us immediately at 516-828-1418 and we will remote into your computer and remove these criminals from your PC. If you are local, here on Long Island, we will come on-site too and disinfect your whole system. We will leave you with the best recommendations and implement the most efficient precautionary measures.
FUD MEANS FULLY UNDETECTABLE TROJAN
Do you think your antivirus will detect this? It seems to me and in my experience, that 80% of times, it does not. We always go back to the same reason: your antivirus can only protect you at best and will not make you and me invincible. If a threat is not known and has not been reported, most likely, your anti-malware protection won’t detect it.
You run a scan and all is good but that will be an invalid truth. Once you clicked on their links or you have let them take over your computer, the only sure way to eliminate a possible FUD malware is to wipe it all out and reinstall your operating system from scratch.
In addition to this, we might have to reset your router and change all your credentials. Furthermore, you will need to change all your passwords, email, bank, social accounts, or they are going to hack you — ouch!
Call us now at 516-828-1418 for help and we will restore your data, personal pictures, documents, etc., and get rid of these bad people.
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Call or write to us for general questions or for help about your computer, computer repair, and sale.
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