I Can’t Login Into My Credit Karma Account
I Can’t Login Into My Credit Karma Account – It is so frustrating and what can you do?
The site Credit Karma has brought quite a bit of happiness to a lot of people because we feel like we can finally check our credit score easily, quickly and without having to pay.
Why should we pay? Afterall, our score is ours, we own it and we should have free access to it as many times as we wish and not just one time as regulated by the law.
With Credit Karma, we can check it several times without affecting our score, it’s free and it should be “painless”. Unfortunately, for me and many others, it did not turn out that way.
I write this article to help many out there which ended up with the same issue as mine:
I can’t login into my Credit Karma account. What to do then?
As you know it is important to check and monitor your credit score for a variety of reasons.
Here is my experience with this service/company and my suggested solution; draw your own conclusions.
I CAN’T LOGIN INTO MY CREDIT KARMA ACCOUNT
I did login into my credit karma account and I put in my password. To my surprise, after attempting to login so many times, it was not working and could not login.
The first thing I did just like you, was to reset the password. After resetting it several times, I could still not login into my account. This got very frustrating. You also have to fill out a form for security to be able to reset your password (I totally understand this, to ensure it is you and not an impersonator).
I figured, after I put in all my personal info, social security, date of birth, etc., that it would work — IT’S GOT TO WORK! But nothing. No luck. Nada.
NEXT STEP TO GET BACK INTO MY CREDIT KARMA ACCOUNT
I wrote to support, this is their email: email@example.com and they asked me to write them back with all my personal info. Absolutely not! I will not share my personal info via email. With such privacy concerns today, more than ever, I will not write down my address, social, and whatever else. No way!
This is what I wrote to them (me):
“After I reset the password, it still does not work and I have to go through all this to be able to log back in. I can’t Login Into My Credit Karma Account. If the issue was mine (forgot my password), I could understand, same if it was a security issue. But your system does not work and is faulty. Please reset it so it works and will not share personal info via email beyond what I already submitted here on this form. Thanks.”
Credit Karma (prompt response and taking away any private info ):
“I apologize for any frustration during this process. I’ve sent you a link to reset your password.
Please ensure that it does not get swept into your Bulk, Junk, or Spam folder by adding firstname.lastname@example.org to your “Safe” or “Allowed” list.
Once you click the link, you must follow the prompt to change your password. The password reset link will only work once.
Once you’ve logged in, you can change your security information here (link), if needed.”
“Does not work. I wrote it down just to ensure I am not the one losing my mind. Attempted several times with the new password. Can you send me a new password yourself please at this point? That is what I am talking about. And am sure others are having the same issue. Can’t be the only one. not possible.”
NOTE: IF YOU GOOGLE THIS
You will see how many people are having this issue, and most likely including you reading this :). Google: I Can’t Login Into My Credit Karma Account to get similar results to the ones in the image below:
“This may just be a technical issue. If possible, please try the same action with a different browser, such as Google Chrome or Safari.
For security reasons, Credit Karma is only compatible with the three most recent versions of each browser. If you are not using one of the three most recent versions of your browser, please update your browser and try completing this action again.
If you continue experiencing issues please reply and let me know what browser and browser version you are using. You can find this information by visiting whatbrowser.org here.”
Me (at this point, I am starting to lose it, forgive my impatience):
“IT DOES NOT WORK! I am an IT and it has nothing to do with browsers. Please reset it on your end or delete my account.”
It looks like you may be trying to login to your Credit Karma account from a new device. This can sometimes cause the error you are experiencing to occur.
If possible, please try to login on the device that you previously accessed your account from. If you continue to encounter difficulty, please try accessing Credit Karma using a different internet connection or cellular network.”
“Once again, it does not work from my PC, not from my phone, not from any browser, not from a different computer.
How many times do I have to write to you to get this working, seriously?”
I HAVE TO SAY THEY ARE VERY POLITE THOUGH
Cont. Credit Karma:
“I apologize for the issue you are experiencing. It looks like you may be trying to access Credit Karma from a shared internet connection (like public WiFi). If that’s the case, would you mind using a different type of internet connection?
Additionally, if you’re using a script-blocking plug-in like NoScript, please allow all scripts on creditkarma.com.
If you’re using an uncommon email domain with your Credit Karma account, you may want to consider setting up a new account with a common email domain such as Gmail or Yahoo.”
Me (at this point I can’t take it anymore, I feel like I am being played and yes, lost it completely):
“It’s Gmail, it’s this email I write you with, I am an IT and a website designer and no, I am not on a public WiFi. I access more than 50 sites a day, you re the only to have this issue.
You keep giving me instructions, when all you have to do, is reset it for me.
Do me a favor please, delete my account in its entirety, unsubscribe me too and write back please to confirm you did that.
Wish to have nothing to do with your company, site, any longer, your service is a nightmare!
Note: You are digesting this quickly, I did this back and forth over a week which made my frustration level go very high :).
“I’m sorry to hear you want to cancel your Credit Karma account. Keep in mind that for security reasons, once you’ve canceled, you won’t be able to create a new account for six months.
<u>To cancel online, log in to your account (https://www.creditkarma.com/ about/selfdeactivate) and click or tap the “Confirm cancellation” button.</u>
If you’d rather cancel your account by mail, please send your name, date of birth, and the email address you used to register for your Credit Karma account to the following address:
Credit Karma, Inc.
P.O. Box 520
San Francisco, CA 94104-0520
You can also send this information to our secure fax line: 1-855-307-7212.
Instead of resetting my password from their end or fixing the issue with the reset-password-system or admitting at least that they are experiencing some sort of bug or technical issue, they resign and satisfy my cancellation request.
“Wow, I have to mail you to cancel my account? Can’t you cancel it via email?
And clearly, I can’t log in so how can I cancel it myself?”
“I can cancel your membership for you if you’re not able to access it.
Keep in mind that once you cancel, you won’t be able to create a new account for 6 months. (It’s for security reasons.)
Please let me know if you’d still like to cancel.”
“Yes, please cancel and write back to me to confirm it, including that I got unsubscribed. Thanks.”
Credit Karma (they actually duplicate their answer):
“I completely apologize for the inconvenience.
I’m sorry to hear you want to cancel your Credit Karma account. Keep in mind that for security reasons, once you’ve canceled, you won’t be able to create a new account for six months.
To cancel online, log in to your account (https://www.creditkarma.com/ about/selfdeactivate) and click or tap the “Confirm cancellation” button.
Thank you, and have a great day.”
“Can you please confirm the account is cancelled and that I am unsubscribed?”
Credit Karma (end of the line):
“I’ve canceled your account for you. We hope to see you again in the future!”
I thank them and that was it.
At this point, I am still not sure if my account got truly cancelled. Based on the above, I don’t know if they are running maintenance on their website and how protected my information is with them.
THE STUPIDEST WEBSITE WILL HAVE A RESET PASSWORD
I can’t login into my credit Karma account. No problem, here is a link to reset your password. You reset it, you answer security questions, you can even get a confirmation on your phone (two-step authentication factor), fill out more personal information to verify it is you and YOU LOG BACK IN.
Apparently, it does not work that way with credit karma. To them, I say: you might be an excellent company and I love that you pioneered a free, easy way to monitor the credit score plus identity theft and more, but get on board with 2018 login techniques or hire a different webmaster and possibly better customer service.
Until then, not sure, I will sign up with them. I will probably use a similar service. Which one might you wonder? Was not sure, and Googled it :).
I ended up signing up with Lifelock > because it offers me:
- Credit monitoring;
- Dark web scanning;
- Identity protection;
- Immediate alerts;
- Protection from cybercriminals;
- One million dollar protection package!
- Personal compensation;
- Stolen funds reimbursed due to ID theft;
- Coverage for lawyers if necessary;
- Trusted by millions;
- 60 day money-back guarantee from $7 to $29 per month (different packages).
I CAN’T LOGIN INTO MY CREDIT KARMA ACCOUNT
It does not get better than that. I got the VIP $29/month plan and I now feel secure. This is CRITICAL for your well being in today’s cyber world.
And certainly, I now can login into Lifelock > without any issues and can reset it securely and in a breeze. “Free” has its price and am honestly tired of it, am tired of gimmicks and/or inefficiency and I’d rather pay and get value.
If you have issues logging into an account, with your computer, from viruses to errors, CALL US AT 516-828-1418 and we can remotely fix any type of software issues, you name it. No matter where you are located, we can help you on the fly, safely and via encrypted remote support.
Same is valid if you need website design for your business or vanity, online shops, etc. It can all be accomplished remotely, and we accept payments via Square, Paypal, email link, and via phone.
100% satisfaction guarantee.
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